Help with quitting, subscriptions, and your data.
The fastest way to reach us is email: rafaelwferri@gmail.com. We read every message and usually reply within a couple of days.
How do I use Douse when a craving hits?
Open the app and start the craving tool. It guides you through paced breathing, your reasons and plan, a quick tactic, and logging how it went. Most cravings pass in a few minutes.
What's included with Douse Plus?
The full craving tool and relapse logging are always free. Douse Plus unlocks the payoff projection, deeper progress insights, full journal history, the full recovery timeline, all themes, and Apple Health sync.
How do I restore my purchase on a new device?
Open Douse, go to Profile → Douse Plus, and tap “Restore.” Make sure you're signed in with the same Apple ID you used to subscribe.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple. On your iPhone: Settings → tap your name → Subscriptions → Douse, where you can change or cancel. Canceling stops future renewals; you keep access until the current period ends.
Is my journal private?
Yes. Your journal, reasons, and plan stay on your device and are never sent to us. See our Privacy Policy for details.
I found a bug or have a feature idea.
Please email rafaelwferri@gmail.com with what happened (and your device/iOS version if it's a bug). It genuinely helps.